FAQ
Everything you need to know about bookings, payments, and the venue.
Booking & Payments
How long is one booking?
Standard slots are 60 minutes. You can chain multiple slots back-to-back if available.
Can I reschedule or cancel?
Yes — manage it from My Bookings. A fee may apply within 3 hours of the start time.
Which payment methods are supported?
We accept major cards and mobile money. Cash is available on site.
Do I pay extra for floodlights?
No — evening peak rates already include lighting.
Venue & Play
Do you provide rackets and balls?
Yes, rentals are available at reception and as add-ons during booking.
What’s the dress code?
Sportswear with non-marking shoes. Rackets are available if you don’t have one.
Is coaching available?
Yes — beginner to advanced sessions. Ask at reception or via the Contact page.
Are spectators allowed?
Absolutely. We have seating areas and refreshments on site.
Accounts & Support
How do I see my upcoming bookings?
Open the user menu (top-right) and click My Bookings.
I can’t log in — what should I do?
Use Google login. If you still have issues, reach out on the Contact page and we’ll help.
Do you offer memberships or bulk hours?
Yes — we offer discounts for frequent players. See the Pricing page or contact us.